Frequently Asked Questions
Everything you need to know about shopping with Twirl and Tote.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for bags and apparel?
We offer a 30-day return window for all items in original, unworn condition with tags attached. Please note that sale items are final sale.
Are your handbags made from genuine leather?
Twirl and Tote offers a curated mix of genuine leather and high-quality vegan alternatives. Please check the 'Materials' section on each product page for specific details.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Afterpay.